The Data Analytics Coordinator is a data driven numbers expert with the determination to make their team successful. With an analytical mindset and passion for working with numbers, they directly support the Financial Analytics team in preparing reporting to deliver to production teams. The Data Analytics Coordinator reviews detailed information, analyzes data in terms of specific business goals, and displays findings in simple, meaningful, actionable formats consistent with our brand. They consistently look for creative ways to refine tools that will benefit our clients.

The Healthcare Safety Consultant applies their risk management expertise to promote and improve clients’ safety culture through on-site safety inspections, written healthcare safety programs, and healthcare safety training presentations. They work directly with clients to identify, assess, and mitigate safety risk and exposure for workers’ compensation and professional liability through preventative, proactive policies, and procedures. The Healthcare Safety Consultant works closely with internal teams and clients to identify and streamline support services for each individual client.

The Wellness Coordinator is a team oriented, health and well-being aficionado who is devoted to providing support to the entire Wellness Team and to our clients. With guidance from the senior members of the team, they maintain all initiatives that educate, motivate and engage our clients and their employees in all aspects of wellness. The Wellness Coordinator helps their clients to Minimize Risk and Maximize Health directly through the programs administered.

The Compliance Services Representative provides administrative, research and sales support the Compliance team. They have a solid foundation of researching complex topics, keen attention to detail, and the critical thinking skills needed to help the Compliance Team serve our clients. This role helps clients Minimize Risk and Maximize Health as they comply with the Federal regulations that govern their employee benefits plans.

The Cyber Security Coordinator oversees the client onboarding processes and day-to-day relations with MMA’s Cyber Security consulting clients. This individual will act as a point of contact to our clients for all service requests. They assist in keeping our client information up to date in our agency management system and files, providing an exceptional service experience, and collaborating internally to meet project deadlines, produce exceptional client deliverables, and answer client inquiries.

The HR Consulting Director leads and provides comprehensive HR management advisory and consultancy services to the HR Consulting team, management, and clients. The HR Consulting Director manages the coordination of client-related services, specifically within compensation consulting.  This individual will design compensation plans, conduct pay benchmarking analyses and job evaluation plans, as well as consult on executive compensation and compliance policies.  They provide expertise in annual growth/goal attainment, internal quality assurance, coaching team members/clients, assessment of consultant training needs, and manages company relationships for clients, as assigned.

The Accounting Specialist is an action-oriented numbers aficionado who ensures the accounts receivable functions are completed in a smooth and timely fashion. They work directly with the MMA regional teams and carriers to facilitate accurate and timely processing of premium payments. They provide consistent, excellent client service in all interactions with employees, clients, and insurance carriers in working through any billing discrepancies. Additionally, the Accounting Specialist will assist the Accounting team and others involved in the implementation of new accounting procedures and processes. By following appropriate accounting practices and standards, the Accounting Specialist plays a large role in minimizing financial risks to the organization, which ultimately leads to maximizing the health of the overall company.

The Technology Solutions Project Manager is a resourceful team player who supports the HR Technology Consulting Practice in its goal of providing cutting edge technology solutions to our clients for their human capital management and benefits administration needs. They are passionate about providing value to our clients and is always looking for ways that they can develop more efficient processes. The Technology Solutions Project Manager acts as a resource for the internal Employee Benefits service team members and engages with external clients on a consistent basis.

The Account Executive is a thought leader in the industry and client niches they serve, and understands the overall business risks, financial implications, and employee health issues important to clients. They directly quarterback the service execution for clients within their own discipline. Working with a team of support and service personnel, the Account Executive builds a client base by adding new clients, new lines of coverage, and retaining and growing current clients. An effective negotiator, presenter, motivator, and relationship builder, the Account Executive leverages MMA Midwest's sales methodologies, tools and resources, service platform, and best practices to successfully manage a growing client base.

The safety consultant applies their risk management expertise to promote and improve clients’ safety culture through on-site safety inspections, written safety programs and safety training presentations. They work directly with clients to assess and mitigate their safety risks and exposure through preventative, proactive policies and procedures.

The Process Support Specialist is an insurance professional that takes pride in working alongside our client service teams to thoroughly execute components of our client service processes, helping to minimize risk & maximize health for our clients. They exhibit a strong understanding of our agency management system and the key details to be documented during the various workflows that they execute ensuring for an effective handoff from Process Support to our client service teams. With a strong knack for details, efficiency and procedures, the Process Support Specialist is counted on to share valuable insight on potential improvements to our existing procedures. 

The Business Process Specialist is an expert in Marsh McLennan Agency Midwest's client service processes, agency management systems and best practices. Leveraging that expertise, they lead our client service training programs and partners with employees and their managers to ensure they have the know-how and resources to execute their roles efficiently and accurately and in a manner, consistent with our corporate values and best practices. They have a fine eye for the details and are always on the lookout for ways to continuously improve our processes and clarify procedures to drive efficiency for our client service teams. With a strong knack for problem solving, the Business Process Specialist serves as a frontline resource for our staff when help is needed working through a workflow or troubleshooting a potential problem with our agency management system.

As a customer focused insurance expert, the Senior Account Manager drives the successful policy delivery and service to our clients. Working with the Producer and/or Account Executive, they plan, execute and track a customized service plan for each client. The Senior Account Manager builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. They engage the full-service team and resources as appropriate to create measurable value and efficiencies in our clients’ business. The Senior Account Manager also has a thorough understanding of the marketplace and industry and uses that expertise in placing coverage and negotiating terms in reviewing coverage and program options and understanding associated details. They define the success of this role as the smooth facilitation of a collaborative service experience.

The Account Manager is at the center of ensuring the successful delivery of exceptional service to our clients. Working with the Producer and/or Account Executive, they plan, execute, and track a customized service plan for each client. The Account Manager builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. They engage the full service team and resources as appropriate to create measurable value and efficiencies in our clients’ businesses. The Account Manager also has an understanding of the marketplace and industry, and uses that expertise in placing coverage and negotiating terms and conditions on behalf of clients. Managing the proposal and renewal processes, the Account Manager supports clients in reviewing coverage and program options and understanding associated details. The Account Manager oversees the accuracy of client information in our agency management system, facilitating a collaborative service experience and empowering our client portal.

As a customer focused insurance expert, the Senior Account Manager drives the successful policy delivery and service to our clients. Working with the Producer and/or Account Executive, they plan, execute and track a customized service plan for each client. The Senior Account Manager builds effective, personalized working relationships with clients and prospective clients, learning their risk and insurance program needs. They engage the full service team and resources as appropriate to create measurable value and efficiencies in our clients’ business. The Senior Account Manager also has a thorough understanding of the marketplace and industry, and uses that expertise in placing coverage and negotiating terms in reviewing coverage and program options and understanding associated details. They define the success of this role as the smooth facilitation of a collaborative service experience.

The Senior Client Service Representative is a team oriented person with a passion for delivering exceptional customer service on a daily basis. They perform transactions and tasks essential to managing efficient insurance, benefit and/or risk management programs. The Senior Client Service Representative executes policy and plan changes, provides evidence of insurance and helps to create proposals that exhibit complex programs in more easily understood and comparative formats. They assist in keeping our client information up to date in our agency management system, facilitating a collaborative service experience and empowering our client portal. The Senior Client Service Representative works alongside the full account servicing team to answer questions, access and deploy resources, place coverage and negotiate terms and conditions on behalf of clients.

The Claims Service Representative plays a key role in supporting the Claims team as by assisting with the coordination of communication between clients, service staff and insurance carriers. They rapidly respond to questions asked by clients and internal teams, advising clients on reporting techniques and procedures, and managing claims through conclusion. Additionally, the Claims Service Representative supports the team’s Claims Consultants with claim status updates and reviews.  

The Senior Client Service Representative is a team oriented person with a passion for delivering exceptional customer service on a daily basis. They perform transactions and tasks essential to managing efficient insurance, benefit and/or risk management programs. The Senior Client Service Representative executes policy and plan changes, provides evidence of insurance and helps to create proposals that exhibit complex programs in more easily understood and comparative formats. They assist in keeping our client information up to date in our agency management system, facilitating a collaborative service experience and empowering our client portal. The Senior Client Service Representative works alongside the full account servicing team to answer questions, access and deploy resources, place coverage and negotiate terms and conditions on behalf of clients.

The Client Service Representative (CSR) is the oil that makes our exceptional client service machine run smoothly.  They perform transactions and tasks essential to managing efficient insurance, benefit, and/or risk management programs.  The CSR executes policy and plan changes, provides evidence of insurance, and helps create proposals that exhibit complex programs in more easily understood and comparative formats for our clients.  They assist in keeping our client information up to date in our agency management system, facilitating a collaborative service experience and empowering our client portal.  The CSR works closely with the full account servicing team to answer questions, access and deploy resources, place coverage, and negotiate terms and conditions on behalf of clients.

The Client Service Representative (CSR) is the oil that makes our exceptional client service machine run smoothly.  They perform transactions and tasks essential to managing efficient insurance, benefit, and/or risk management programs.  The CSR executes policy and plan changes, provides evidence of insurance, and helps create proposals that exhibit complex programs in more easily understood and comparative formats for our clients.  They assist in keeping our client information up to date in our agency management system, facilitating a collaborative service experience and empowering our client portal.  The CSR works closely with the full account servicing team to answer questions, access and deploy resources, place coverage, and negotiate terms and conditions on behalf of clients.